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Return Policy and Replacement Procedure

  1. Obtain a Return Authorization Email by contacting our Customer Service [[email protected]].
  2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
  3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

You have twenty (30) days from the date you receive the glasses to contact us for a return authorization email if you want to return them for any reason.


SHIPPING CHARGES WILL NOT BE REFUNDED.


 

30-Day Exchange Policy

30-Day Return Policy

Non-Prescription Eyewear

Free exchange, if the price equal or less than the purchased one. otherwise, pay the difference.

Order price minus shipping fee

shipping fee to framesfashion.com

shipping fee to framesfashion.com

Original packaging must be included

Original packaging must be included

Prescription Eyewear

Free exchange

Full purchase price refunded minus 45% of the lens price

If new lenses required, 55% of original lens price credited towards new lenses

shipping fee to framesfashion.com

shipping fee to framesfashion.com

Original packaging must be included

Original packaging must be included